On this page you will find the terms and conditions of Valtaris. These conditions apply to all services, agreements and bookings entered into through Valtaris.
Article 1 – Company details
These terms and conditions apply to the services of:
- Valtaris
- Personal Training & Coaching
- De Constant Rebecquestraat 1B
- 2518 RB The Hague
- The Netherlands
- Chamber of Commerce (KVK) number: 42164999
- Email: contact@valtaris.nl
- Service area: The Hague and Rotterdam
Hereinafter referred to as: "Valtaris".
The person who purchases a service, training session, package or coaching programme from Valtaris is hereinafter referred to as: "the client".
Article 2 – Applicability
These terms and conditions apply to all offers and agreements between Valtaris and the client.
This includes, among other things:
- personal training;
- personal training packages;
- online coaching;
- nutrition guidance;
- training programmes;
- coaching programmes;
- other fitness and lifestyle services offered by Valtaris.
Prior to concluding an agreement, the client is given the opportunity to view and save these terms and conditions.
Article 3 – Formation of the agreement
An agreement is formed when the client orders a service or package and Valtaris confirms this order, when an offer is accepted, or when Valtaris and the client agree a service in writing.
Written communication includes, among other things, communication via the website, email, WhatsApp and the booking or payment system used.
Article 4 – Rates and payment
The current rates are stated on the Valtaris website or communicated to the client in advance.
The price displayed at the time the agreement is concluded applies to the purchase in question.
Payment can be made via the payment methods offered by Valtaris, including online payment through the website or bank transfer.
Valtaris may require a session, package or coaching programme to be paid for in advance.
Any access fees or day passes for an external gym are only included in the price when this is expressly stated for the relevant service.
Article 5 – Training location
Personal training takes place at a location agreed in advance in The Hague, Rotterdam or another agreed location.
When the training takes place in a gym or other third-party facility, the house rules of that location also apply.
Changes to the training location are coordinated with the client in advance.
Article 6 – Appointments and late arrival
The client must be present and ready for the training session at the agreed time.
When the client arrives late, the training session in principle ends at the originally agreed end time. Valtaris is not obliged to extend the missed time or make it up at another moment.
When Valtaris has to cancel an appointment, the appointment will be rescheduled to a new time free of charge.
Article 7 – Cancellation and no-show
A scheduled personal training session can be cancelled or rescheduled free of charge up to 24 hours before the start.
In the event of cancellation within 24 hours before the start, Valtaris may charge the relevant session in full or deduct the session from the purchased package.
When the client does not show up without a timely cancellation, this counts as a no-show and the session may be charged in full or deducted from the package.
In exceptional circumstances, Valtaris may decide to deviate from this.
Article 8 – Personal training packages
A purchased personal training package is personal and may not be transferred to another person without the prior consent of Valtaris.
The validity period of a package is clearly communicated to the client before or during the purchase.
Unused sessions may expire after the validity period indicated in advance, unless otherwise agreed in writing or otherwise required by law.
Article 9 – Online coaching and nutrition guidance
Online coaching and nutrition guidance are intended as support for training, nutrition and lifestyle.
Results differ per person. Valtaris therefore does not guarantee any specific result, such as a particular weight loss, body fat percentage, muscle mass or performance level.
Nutrition guidance from Valtaris does not constitute medical treatment and does not replace treatment or individual medical dietary advice from a doctor, dietician or other qualified healthcare professional when such care is necessary.
Article 10 – Health and responsibility
The client is responsible for providing relevant and accurate information about circumstances that may be important for safe participation in the training.
Injuries, physical complaints or other limitations that may affect the training must be reported to Valtaris in advance.
In case of doubt about the suitability of participation, Valtaris may advise first consulting a doctor or other qualified healthcare professional.
During the training, the client must follow the trainer's instructions and immediately report physical complaints such as pain, dizziness or shortness of breath.
Article 11 – Liability
Valtaris carries out its services carefully and to the best of its ability.
Physical training involves normal risks. Valtaris is not liable for damage arising because the client deliberately provides incorrect or incomplete information, fails to follow reasonable safety instructions or acts irresponsibly.
Valtaris does not exclude liability where this is not permitted under mandatory Dutch law.
Personal belongings that the client brings to a training location remain the responsibility of the client, except where damage is demonstrably the result of a circumstance for which Valtaris is legally liable.
Article 12 – Statutory cooling-off period for online purchases
When a consumer purchases a service via the website or otherwise at a distance, the consumer in principle has a statutory cooling-off period of 14 days from the conclusion of the agreement.
The client does not have to give a reason to exercise the right of withdrawal within this statutory period.
When the client expressly requests that the service commence during the cooling-off period, Valtaris may, in the event of withdrawal, request payment for the part of the service that has already been performed at the client's request. The client must have agreed to this in advance.
When a service is fully performed during the cooling-off period, the right of withdrawal may lapse under statutory conditions after the consumer has expressly consented in advance to the performance and has acknowledged that the right of withdrawal lapses upon full performance.
Article 13 – Withdrawal
A client who is legally entitled to withdraw can make this known within the applicable cooling-off period via the function available for this purpose on the website or via:
For online agreements to which the statutory right of withdrawal applies, Valtaris must also provide a clear online withdrawal function. Since June 2026, a specific obligation applies to online sellers and service providers in this regard.
Article 14 – Refunds
When the client is entitled to a refund under the law, Valtaris will refund the amount owed within the applicable statutory period.
When the client has expressly requested during the cooling-off period that the service start early, the part of the service already delivered may be charged, insofar as legally permitted.
Once the statutory cooling-off period has expired, the mere fact that a client no longer wishes to use a package or service does not automatically entitle them to a refund.
Statutory consumer rights always continue to apply.
Article 15 – Force majeure
When an appointment or service cannot be performed due to circumstances beyond the reasonable control of Valtaris, Valtaris will where possible offer a replacement appointment or a suitable solution.
In the event of a prolonged impossibility to perform a service, any statutory rights of the client will be respected.
Article 16 – Complaints
Complaints can be submitted via:
The client is requested to describe the complaint as clearly as possible.
Valtaris handles complaints within a reasonable period and aims to reach a suitable solution together with the client.
Article 17 – Amendments to the terms and conditions
Valtaris may amend these terms and conditions.
For future purchases, the conditions in force at the time of purchase apply.
For agreements already in progress, conditions will not be amended to the detriment of a consumer where this would conflict with mandatory consumer law.
Article 18 – Dutch law
Agreements between Valtaris and the client are governed by Dutch law.
Mandatory statutory consumer rights always continue to apply.